FAQs

1. How do I place an order?
Browse our catalog and select the products you wish to purchase. Add them to your cart and proceed to checkout to enter shipping details and complete payment.

2. Which payment methods are supported?
We support major credit and debit cards, including Visa, MasterCard, and American Express. The full list of available options is shown during checkout.

3. Is order tracking provided?
Yes. After your order is dispatched, you will receive a notification containing tracking information to follow your shipment.

4. Do you offer international shipping?
Yes. We ship to multiple countries worldwide. Shipping costs and estimated delivery times are calculated automatically at checkout based on your location.

5. How long does order fulfillment take?
Orders are typically prepared within 1–7 business days. Delivery timeframes vary by destination and generally fall within 8–25 business days.

6. What are the conditions for returns?
Returns may be accepted within 30 days of delivery if items are unused, undamaged, and returned in their original packaging. All returns are reviewed in accordance with our return policy.

7. How can I contact customer support?
For order-related questions or general assistance, please contact us via:
service@newessentialsusa.shop

8. Are your products produced responsibly?
We make efforts to work with suppliers that follow responsible manufacturing practices. Any relevant information is disclosed on the product detail pages.

9. Can I modify my order after submitting it?
Once processing has started, changes may not be possible. Please contact support as soon as possible if you require assistance.

10. How can I stay informed about updates and offers?
You may subscribe to our newsletter or follow our official communication channels to receive updates on promotions and new arrivals.