Contact Us

Support Contact Guidelines

To ensure efficient handling of your request, please include complete order details when contacting us regarding an existing purchase:

• Order reference

• Full name associated with the order

• Checkout email address

For identity verification, contacting us from the same email address used during checkout is strongly recommended.

We kindly suggest reviewing our Help Center and Shipping Policy before reaching out, as many frequently asked questions are answered there. Product-specific information can also be found on the relevant product pages.

For inquiries not covered by these resources, please contact our support team through the following channel:

service@newessentialsusa.shop

Customer Support Availability:
Monday to Friday, 9:00 AM – 6:00 PM

We appreciate your cooperation and will respond as promptly as possible.